Clinic Policies
Cancellation Policy
We understand that things can come up. We value your time, and we hope you value ours, too. In the event you need to cancel or reschedule your appointment, please be sure to notify us no later than 48 hours before your scheduled appointment for salon treatments and 7 days for permanent makeup and laser appointments.
Failure to notify us in time will incur a cancelation fee (booking deposit amount).
Deposit Policy
We have a clinic policy for treatments that require deposits. Deposits are refundable if you cancel or reschedule your appointment more than 7 days before the treatment time for permanent makeup and laser appointments and 48 hours before your scheduled appointment for salon treatments.
Booking deposit is 20% of the treatment price and is deductible from the treatment price.
Late arrival Policy
Please be sure to arrive on time. Any late arrivals, more than 10 minutes, will need rescheduling and will incur a late cancelation fee (booking deposit amount).
No Show Policy
Please be advised that our salon has a no-show policy whereby any no-shows will be charged a late cancelation fee (booking deposit amount) and repeat appointment may not be scheduled.
Children policy
To guarantee the comfort of all of our clients, we do not allow unsupervised children in the salon. Failure to follow this policy will result in the appointment needing to be rescheduled and may incur a late cancelation fee (booking deposit amount).
Refund policy
If you are unhappy with your service, we will gladly work with you to fix it, but due to the nature of the service, we do not offer refunds.
Right to Refuse Policy
Our clinic has the right to refuse service to anyone who is under the influence of alcohol or drugs, behaves inappropriately with our staff, has unreasonable expectations or can pose a threat to our business.
Health and Safety Policy
The safety of our staff and clients is our utmost priority. If you are suffering from any contagious infection, we recommend that you reschedule your appointment until you feel better. You may be asked to wear masks or get your temperature tested.
Pricing Policy
Our salon pricing may occasionally vary. We reserve the right to change our prices from time to time. For accurate pricing please request a complimentary in-salon consultation.
Treatment Policies
Permanent Makeup and Laser (Microblading, Combination brows, Ombre brows, Lips, Eyeliner)
Before booking your treatment, please establish if you are fit for the treatment. Treatment cannot be carried out if you have following contraindications:
- Pregnant or breastfeeding
- Undergoing chemo/radio therapy
- Taking medication such as Warfarin, Roaccutane, Antabuse or immunosuppressive medication.
- Have skin conditions on or close to your brow area, such as eczema , seborrheic dermatitis, psoriasis, as skin close to eyebrows must be healthy
- Under 18 year olds are not allowed to have this treatment
- Epilepsy
- Immune deficiency such as HIV, hepatitis C, cancer
We will refuse the treatment on the day and client will loose their booking deposit if appointment is booked when client has any of the above circumstances/contraindications.
If you are diabetic or taking other prescribed medication we strongly advise you to consult with your GP to establish whether they would advise you getting this treatment done. This is because a minor injury of the skin is taking place and it is important that nothing will affect efficient skin healing as otherwise it can result in infection or poor colour retention.
If you have any allergies patch test is highly recommended. Please email us to book in your patch test after you have made your appointment booking. You need to leave at least 24 hours prior the appointment time.
Products that we use are not highly allergic . You are way more likely to react to hair dye or eyebrow tint than the permanent makeup pigment. But for extra safety we advise a patch test for everyone.
If you take thyroid medication, contraceptive pill, hormone replacement medication it is fine to get the treatment done.
If you had previous work done on treatment area not by us, before making your booking you must send us a close up picture of treatment area to our email [email protected]. Failure to do so may result in a treatment refusal on the day and loosing your booking deposit. We will only accept clients with previous work when it is very faded, is light grey or slightly warm/pink tone and shape is acceptable. In case if it will be too dark or discoloured , we will recommend laser removal to lighten or remove the pervious pigment.
For clients with very oily skin, large pores, rosacea skin, we want to set reasonable expectations. These conditions do affect pigment retention in the skin and less pigment will retain with the first session but after the retouch we do achieve a nice finish. It does not affect lips and eyeliner so much as the eyebrows.
What do you need to do prior to the treatment ?/ Pre-care
All permanent makeup
- Do not consume alcohol 24 hours before
- It is advisable not to take any pain killers- paracetamol, ibuprofen, aspirin or similar on the day before treatment
- Do not wax or tint your eyebrows 5 days before
- Avoid strong caffeine drinks on the day before treatment
- Do not exercise on the day before treatment
- Do not use sunbed on the day before treatment , sunbath or have any present sunburn on the skin
- Leave 14 days after your botox treatment, or filler on forehead
- Leave 4 weeks after a skin peel, microneedling, mesotherapy, laser rejuvenation treatment or any other invasive facial treatment
- Please arrive without foundation makeup on your skin or remove it in our bathroom.
- If you are getting eyeliner treatment done, do not use any lash growth serums for at least 2 weeks before your appointment
- Do not apply any numbing creams
Lip permanent makeup
- If you are prone to cold sores or if you ever had a cold sore on your lips, you must buy antiviral medication Aciclovir and start taking it 1 day before the appointment. It is prescribed medication and is easiest to get hold of at the online pharmacies. For example here, https://www.doctorfox.co.uk/genital-herpes/aciclovir.html . You need to only take 1 course treatment, usually 15 tablets . 400mg tablet 3 times a day.
- Moisturise your lips generously 5 days before appointment
- Exfoliate lips at bedtime with a sugar scrub 5 days before appointment
- Do not arrive with any cracks on lips or cold sores
Laser tattoo removal
- For easing discomfort clients are advised to purchase numbing cream Emla at the pharmacy and apply it 40-60 minutes before the appointment time. It will be more effective if covered with a dressing or a cling film.